Customers

Transforming more than 90 clients in 18 countries to meet the future of work

Over more than a decade, Sapience has developed a consistent track record of helping our clients implement their digital transformation strategies. They have saved tens of millions of dollars on outsourcing, quickly increased work output by up to 40%, increased time spent on core work by up to 30%, and increased correlations between effort and output by as much as 64%.

Sapience is a domain and function-agnostic solution for every organization:

15

Banks, finance & insurance

19

IT 

4

BPO

5

Software & telecommunications

2

Airlines, aviation & automotive

3

Hospitals & health care

9

Engineering, manufacturing & agriculture

Case Study

Finance

As a global financial services company with more than $20 billion in revenue, our client was experienced in generating value—but when it came to their IT outsourcing arrangements, they weren’t sure they were getting the best deal.

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Case Study

In the Knowledge Process Outsourcing (KPO) world, competition is increasing. Customers are beginning to demand higher quality and increased value. Our client, a trusted IT outsourcing partner for organizations located around the world, had reached a plateau in productivity. They turned to Sapience to improve their value proposition to customers, increase productivity and gain a competitive edge.

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Case Study

A globally recognized IT outsourcing and consulting giant, our client is among India’s top 5 IT companies. However, for the past three years, they were experiencing a steady revenue decline. The IT firm consulted Sapience to help increase productivity with employee productivity analysis, lower operating costs, and increase profitability.

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Case Study

Our client, a very large and successful IT outsourcing provider, has operations in over 40 countries, with nearly 8,000 employees—but despite high company growth, employee productivity was shrinking. Facing customer demands for stiffer SLAs and increased pressure on billing rates in a highly competitive market, our client needed a vendor management software solution that could improve productivity from their teams, while continuing to provide the highest quality service.

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Case Study

Our client, a leading regional bank, wanted to assess the productivity and efficiency of its IT outsourcing partners using Sapience vendor management software. In order to be successful, they understood the need to ensure they are getting the best return on their IT outsourcing investment. What we found surprised them.

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