For more than a decade, Sapience has developed a consistent track record of helping our clients implement their digital transformation strategies. They have saved tens of millions of dollars on outsourcing, quickly increased work output by up to 40%, increased time spent on core work by up to 30%, and increased correlations between effort and output by as much as 64%.
“You’ve got to start with the customer experience and work back toward the technology, not the other way around.”– Steve Jobs
“You’ve got to start with the customer experience and work back toward the technology, not the other way around.”
– Steve Jobs
Customer’s overall perception about a brand can be a result of single or multiple interactions with a brand while seeking any information or support at different phases of the customer life cycle.
Customer’s interaction with a brand refers to the various touch points like talking to customer support agent on call, self-service options or live chat, etc., across the buyer’s journey.
Sapience prides in being absolutely transparent in our interactions and engagement from the time we start our interactions. As a customer, you have privileged access to our world class Customer Center that would be part of our journey together.
Customer Center access from Day 0 would provide access to your projects, cases, the Sapience knowledgebase, FAQs, training LMS, and an ideas section where you can submit new ideas that you’d like implemented on the tool. You can also view other ideas that other users from other various companies have submitted.
As a global financial services company with more than $20 billion in revenue, our client was experienced in generating value—but when it came to their IT outsourcing arrangements, they weren’t sure they were getting the best deal.
In the Knowledge Process Outsourcing (KPO) world, competition is increasing. Customers are beginning to demand higher quality and increased value. Our client, a trusted IT outsourcing partner for organizations located around the world, had reached a plateau in productivity. They turned to Sapience to improve their value proposition to customers, increase productivity and gain a competitive edge.
A globally recognized IT outsourcing and consulting giant, our client is among India’s top 5 IT companies. However, for the past three years, they were experiencing a steady revenue decline. The IT firm consulted Sapience to help increase productivity with employee productivity analysis, lower operating costs, and increase profitability.
Our client, a very large and successful IT outsourcing provider, has operations in over 40 countries, with nearly 8,000 employees—but despite high company growth, employee productivity was shrinking. Facing customer demands for stiffer SLAs and increased pressure on billing rates in a highly competitive market, our client needed a vendor management software solution that could improve productivity from their teams, while continuing to provide the highest quality service.
Our client, a leading regional bank, wanted to assess the productivity and efficiency of its IT outsourcing partners using Sapience vendor management software. In order to be successful, they understood the need to ensure they are getting the best return on their IT outsourcing investment. What we found surprised them.
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