As a global financial services company with more than $20 billion in revenue, our client was experienced in generating value—but when it came to their IT outsourcing arrangements, they weren’t sure they were getting the best deal.

In the Knowledge Process Outsourcing (KPO) world, competition is increasing. Customers are beginning to demand higher quality and increased value. Our client, a trusted IT outsourcing partner for organizations located around the world, had reached a plateau in productivity. They turned to Sapience to improve their value proposition to customers, increase productivity and gain a competitive edge.

A globally recognized IT outsourcing and consulting giant, our client is among India’s top 5 IT companies. However, for the past three years, they were experiencing a steady revenue decline. The IT firm consulted Sapience to help increase productivity with employee productivity analysis, lower operating costs, and increase profitability.

Our client, a very large and successful IT outsourcing provider, has operations in over 40 countries, with nearly 8,000 employees—but despite high company growth, employee productivity was shrinking. Facing customer demands for stiffer SLAs and increased pressure on billing rates in a highly competitive market, our client needed a vendor management software solution that could improve productivity from their teams, while continuing to provide the highest quality service.

Our client, a leading regional bank, wanted to assess the productivity and efficiency of its IT outsourcing partners using Sapience vendor management software. In order to be successful, they understood the need to ensure they are getting the best return on their IT outsourcing investment. What we found surprised them.