We have all heard the phrase “the only constant is change.” It speaks to the premise that change itself is a fundamental principle of existence — and inevitable.  Nothing could more accurately describe the world of work as we now know it.

 

Consider how different everyday work now is compared to 2019. The workplace shifted seismically and in a very short timeframe and now is facing even more systemic and long-term changes. Effective planning and adoption to the next set challenges will dictate an enterprise’s success and possibly even their viability going forward.

 

Today’s Workforce Challenges Now Define the Current Reality

 

• Pressure to continuously improve productivity – despite most leaders lacking the visibility into how work is actually done across their teams.
• AI changing how work happens faster than organizations can measure or manage.
• Operational leadership capacity has become a critical execution constraint.
• Boards, investors and markets now expect workforce cost optimization achieved with precision rather than blunt reductions.
• Achieving workforce resilience depends on continuous adaptation rather than episodic reorganization.

 

Although productivity, AI adoption, execution capacity, cost optimization, and resilience may seem separate and distinct management challenges, the reality is that they share a common root cause: the invisibility of work at scale.

 

The Rapid Pace of Change: It feels like it is all happening at once!

Not many could have foreseen the level of transformation now occurring in the workforce, particularly with AI’s impact on how work gets done.  Whether that is the workflows, skills required, relationships with contingent labor vendors, required technology investments and much more, the definition of how work happens is changing. 

 

Enterprises must now find a way to measure the effect AI has on work – and that means finding where and how much capacity AI is creating.

 

The workforce has changed; has your enterprise? 

It’s a new, disruptive era that requires agility, adaptability, and change activation.  The era of Workforce Intelligence has begun, and enterprise leaders that can answer these questions will be the clear winners.

 

• Productivity Truth. Does your enterprise have a process to uncover how work actually gets done objectively with data, on a continuous basis, and at scale?
• Manager Effectiveness. Do your managers translate strategy into results? Do they have applicable training, or does it need strengthening?
• Total Workforce Optimization. Do you optimize your labor spend, contractors, and vendors?
• Workforce Resilience. Do you continuously adapt your workforce’s skills, roles, and capacity to changing business demands?

 

Sapience Workforce Intelligence provides leaders the data to address these challenges.  As a workforce intelligence platform, Sapience quantifies the human work freed by AI, aligns workforce resources to new demand realities, and ensures that the benefits of AI are both visible and actionable.

 

To learn more about how we can help your company, take a look at our report Labor Capacity in the AI Economy, or schedule a call with us.