Workforce Use Cases
Unlocking Enterprise Value Through Workforce Visibility
Sapience Analytics empowers organizations with data-driven insights that drive better decisions across capacity planning, resource alignment, software utilization, compliance, and strategic workforce management. The following use cases illustrate how our platform delivers measurable financial and performance outcomes by improving visibility into how work truly gets done—across employees, contractors, and systems. Whether your priority is cost optimization, employee productivity, or operational resilience, Sapience helps turn workforce data into enterprise value.
Insights Generated
Financial Outcomes
Performance Outcomes
Data gives clear visibility into the capacity of the workforce. It will confirm the basis for adding resources, identify opportunities to reduce, and pinpoint areas where incremental work can be positioned within the existing workforce.
Knowing capacity at the individual, team, and levels above enables better decision making.
Provide evidence to increase or decrease staffing levels, redirect resources, and/or address chronic under performance. The fasted way to fill an open requisition is to confidently assign the work to underutilized people who are already in the business.
The business benefits from cost avoidance (i.e.: reduced open requisitions) and the confidence/justification to add or delete resources.
Identify and reward individuals who consistently perform at high levels and/or adjust workload to provide for improved job workability (work-life balance) that can directly lead to higher job satisfaction and retention.
Training, coaching, and mentoring lower performing resources can improve their time/effort and retainability while addressing the strain on others who are working longer hours to cover for low performers.
Insights Generated
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Enables identification of situations where work could/should be done by non-niche or less experienced resources. Data will also reveal situations where people in different functions/areas are performing the same type of work.
Ability to maximize the value received from the higher skilled (generally more costly) people; especially valuable in situations where the niche or more experienced people are in short supply.
Ability to consolidate work across functions/areas can create improved costs synergies
Continue to challenge and stimulate growth by ensuring work assignments align with the skill sets of the people doing the work. Retention is improved when work assignment aligns more closely with skills.
Insights Generated
Financial Outcomes
Performance Outcomes
Sapience tracks the specific software applications being utilized in your environment. This information is categorized into application groups for visualization of work effort at individual, team, group and company level.
Enables reconciliations to adjust the license count to reflect reality. Unused licenses can be deactivated resulting in savings. And penalties arising from discrepancies uncovered during software vendor audits can be avoided.
The business benefits from cost avoidance (i.e.: reduced open requisitions) and the confidence/justification to add or delete resources.
Confirm people have access to the applications and tools necessary to perform their jobs. Directly impacts their ability to achieve their objectives and confidence to be successful.
Insights Generated
Financial Outcomes
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Clients can apply their compliance policies into Sapience to use the resulting data to confirm adherence.
For example, validating who is approved to access restricted applications or files to match with the people who are actually using those applications or files.
Compliance breaches can drive significant cost and negatively affect its reputation.
Automated reporting replaces manual tracking and compilation. Time and attention can be redirected to other areas. Business risk can be identified and addressed before actual issues result.
Insights Generated
Financial Outcomes
Performance Outcomes
Data helps define value accretive business metrics or KPIs (ex. achieve a minimum standard for core work time) and/or benchmark common functions in different parts of the business.
Metrics / KPIs are valuable for fact-based decision making, creating competition for better outcomes, identifying consistently high and low performers, all of which can improve performance and business results.
Individuals can understand their work patterns / habits in near real time, take action to improve their performance, and to achieve their personal goals.
Leaders are equipped with important data to help improve outcomes for individuals and the business (ex. less micro-managing, higher confidence in how business is working).
Insights Generated
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Performance Outcomes
The advent of hybrid and work from home has compromised leadership’s ability to understand their workforce based on traditional visual evidence and queues.
This increases the importance of data as the basis for establishing HR policies and confirming their adherence.
For example, if a business was considering reducing the workweek from five to four days, data will provide evidence about which day(s) work patterns are most suitable to remove from the work week. Getting policies right the first time reduces the operational impact future changes.
For example, if a business wanted to establish policies/guidelines to improve work-life balance (ex. reduce weekend work, create no email Fridays), data would show the adherence levels and pinpoint areas in the business that are most challenged to comply with the policy/guidelines.
Insights Generated
Financial Outcomes
Performance Outcomes
Data will reveal work patterns that underpin predictive models to identify attrition risks, enabling leaders to take proactive actions. Examples from our clients are situations where individuals deviate from their consistent work patterns, people with chronically long workdays, individuals routinely working weekends or their PTO days.
Using data to address attrition risk and improve retention can be invaluable to keeping the business performing versus constantly recruiting and training replacement resources…all of which comes at a cost.
Individuals benefit from proactive engagement about work balance. Void of data to help identify retention risks, often the first signal of a problem is when the individual provides their resignation notice. At that point it may be too late to address a fixable problem that data could have uncovered sooner.
Insights Generated
Financial Outcomes
Performance Outcomes
Data will reveal possible bottlenecks or inefficiencies (ex. core work time inconsistencies in the workday that cause challenges for people to collaborate in real-time).
Repeated work patterns can reveal opportunities to introduce intelligent automation to augment or replace activities, thereby reducing costs and increasing accuracy.
Data can provide the basis for changes to improve process efficiency thus improving the workability within the business.
Insights Generated
Financial Outcomes
Performance Outcomes
Project plans are underpinned by assumptions about number of resources and productive hours allocated to complete deliverables. Identifying variations between the underlying assumptions and the actual work data provides project leaders with valuable information to identify and remediate project timeline risks.
Schedule delays can result in higher supplier costs (especially in T&M contracts). And more importantly delays the business benefits the project is expected to deliver, eroding the project’s business case ROI.
Reliable work pattern data improves the project leader’s ability to manage the team and proactively address challenges thereby minimizing emergencies that cause unplanned work/life disruptions.
Insights Generated
Financial Outcomes
Performance Outcomes
Insights will segment and highlight the time spent on core work versus other activities (ex. email, meetings).
Higher percentage of time doing core work will improve business outcomes and reduce cost invested in lower value activities.
Non-core activities increase work time and leads to lower job satisfaction thereby increasing retention risks.
Insights Generated
Financial Outcomes
Performance Outcomes
Data will show the work pattern differences between remote, hybrid, and at office, MST/Zoom meeting effectiveness (ex. multiprocessing), and identify potential dual employment situations.
Knowing work effectiveness in various scenarios informs policy and put people in situations where business outcomes are optimal.
Some level of flexibility is demanded by workers in the modern workplace. Data provides visibility enabling people to be accountable and responsible while maintaining important flexibility.
Insights Generated
Financial Outcomes
Performance Outcomes
Data will clearly identify the applications most often used. Variations in time spent in applications across the same roles will provide proficiency insights. This will provide clear indications about where to invest in training and development.
Cost efficiency improvement by reducing training investments in applications that are rarely used and redirecting to high traffic applications.
Pinpointed training can improve the proficiency of lower performing workers.
Insights Generated
Financial Outcomes
Performance Outcomes
Data will reveal people who are overworked, underworked, working in low or high value activities, and many other important work dimensions.
It will also reveal managers with a team culture that perpetuates less or more desirable work patterns.
Provide evidence to increase or decrease staffing levels, redirect resources, and/or address chronic under performance. The fasted way to fill an open requisitioDriving increasing performance and addressing underperformance has positive financial benefits to the business. Understanding which managers can lead effective teams is important to achieving predictable results.
Using the data to make informed decisions about improvements in the impact of work will have a positive impact on people’s health and wellness and in turn their desire to continue to work for the business.
In the modern workplace, workers need flexibility, businesses need accountability. Both are possible with visibility through data