Privacy and Security
Security and privacy are a priority in everything Sapience does. SapienceIQ is SOC-2 compliant (NIST-based controls) and has received an e-Privacy certification that ensures compliance with EU privacy laws.
What We Collect
Our solution collects active window metadata, including an application’s name and version, URL (top-level domain, and window title only), and time-stamped physical device interactions, (including keyboard and mouse engagement).
Privacy First
Our data collector uses TLS 1.2 protocol. Each client’s data is stored in its own encrypted database in a dedicated Microsoft Azure US-based tenant.
SapienceIQ utilizes a role-based permission model. By default, managers can only access data from users in their reporting organization and users can only see their own personal data. Access to reports is limited to individuals who have been allotted credentials.
What We Don’t Collect
SapienceIQ DOES NOT collect any of the following:
- User credentials;
- Personally identifiable information (PII);
- Screen-scraping information;
- Screenshots;
- Individual keystrokes;
- Mouse click data;
- Camera captures;
- Video captures.
SapienceIQ DOES NOT sell nor make available any client data to any individual, company or third-party.
Experience the Sapience Platform
Valuable Insights
SapienceIQ provides unparalleled visibility into how work gets done across all workforce types globally —direct, contingent, onsite, remote, and hybrid. The privacy by design platform delivers real-time insights into labor efficiency, capacity utilization, and productivity alignment. It also provides contingent workforce verification, in the form of the first ever validation layer to confirm vendor invoiced hours and actual time worked.
AI Telemetry
AI is not simply another enterprise technology—it is a structural reset of how human labor is organized, measured, and applied. SapienceIQ quantifies the human work freed by AI, aligns workforce resources to new demand realities, and ensures that the benefits of AI are both visible and actionable. SapienceIQ also plays a pivotal role in preparing organizations for AI-driven transformation, helping leaders track adoption patterns, and validate safe-use practices.
Capacity Tracking
Establishes objective metrics for how work is performed across roles, functions, and geographies—replacing assumptions and anecdotes with data-driven clarity. Distinguishes time spent on value-creating work versus administrative drag, helping leaders rebalance workloads, automate low-value tasks, reduce burnout, and make smarter staffing decisions.
Board-Ready KPIs
SapienceIQ translates digital work signals into actionable insights, empowering organizations to align workforce resources, optimize labor costs, improve performance management at scale, and quantify AI-driven efficiencies. Provides repeatable, auditable metrics on workforce allocation, productivity, and ROI—allowing leaders to discuss performance with the same rigor as financial results.
