Research published by Harvard Business School’s Frontier Firm Initiative and Microsoft confirms that the primary barrier to AI transformation is not model quality or data access — it is the “last mile” of organizational change, where technology capability must meet operating-model redesign.

This white paper argues that Sapience Analytics is the missing infrastructure for that last mile. By delivering continuous, behavioral-level intelligence about how work actually gets done, Sapience gives leaders the ground truth required to redesign processes, capture productivity gains, and build the AI-native operating model that transformation promises.