Healthcare
Improve clinical and operational efficiency across providers and payers.
THE CHALLENGE
From hospitals and clinics to insurance carriers and care management teams, healthcare organizations are under constant pressure to improve patient outcomes, manage costs, and navigate evolving workforce models.
THE SOLUTION
Sapience delivers real-time visibility into how work happens across both clinical and administrative teams — empowering leaders to increase productivity, reduce burnout, and ensure every role contributes to quality care.
The Workforce Visibility Platform Built for Healthcare
Sapience helps healthcare providers and payers gain actionable insights into resource utilization, workforce engagement, and operational workflows — without burdening teams with manual tracking. With Sapience, you can
MONITOR CLINICAL AND NON-CLINICAL WORKFORCE PRODUCTIVITY
TRACK EMPLOYEE ENGAGEMENT TO REDUCE BURNOUT AND TURNOVER
OPTIMIZE STAFFING ACROSS INPATIENT, OUTPATIENT, AND BACK-OFFICE TEAMS
ALIGN PAYER OPERATIONS WITH CLAIMS CYCLE EFFICIENCY GOALS
ENSURE COMPLIANCE IN HYBRID AND REMOTE WORK ENVIRONMENTS
KEY USE CASES IN HEALTHCARE
Clinical and Administrative Workforce Optimization
Track how time is spent across patient-facing and support functions (e.g., nursing, case management, billing, scheduling). Identify bottlenecks, underutilization, and gaps in coverage.
Burnout Detection in Healthcare Teams
Leverage engagement data to flag early signs of overwork and fatigue — especially in nursing, care coordination, and call center teams. Enable proactive interventions to support retention.
Staffing Forecasting Across Shifts and Roles
Use historical activity patterns and real-time capacity monitoring to improve workforce scheduling and reduce agency/contingent labor reliance.
Payer Operations Efficiency
Improve productivity and compliance across claims processing, pre-authorization, customer service, and clinical review teams. Reduce cycle times and rework with visibility into workflow breakdowns.
Compliance and Remote Work Oversight
Ensure HIPAA-aligned workflows and role-based access to data. Monitor technology use and secure information handling in distributed care and payer environments.