Sapience Vue
Solution

End User Experience

In the new era of untact, its even more important to elevate employee’s digital experience proactively.
Vue enhances employee’s device experience by automatically providing end-user device health data.

“Organizations are experiences an increased demand for no-touch device experience management not limited to IT, but moving into Functional (LOB’s). Even after the pandemic, we believe it would become business basics. Tools that can provide integrated management of end user device & effort data would take pole position in human capital and IT digital transformation.”
– Nitin Maini, SVP Engineering

Address End User Experience

Automatic Device Health Data Capture

Devices with Lens installed automatically monitors end-user experience on devices and captures CPU, HDD, and Network
related information. This brings in direct visibility into the health of the devices in use.

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Get Direct Control of Device Performance

Device centric data helps to detect which systems are underperforming and what is effecting a worker not to perform
at their most optimal. This is extremely useful as it will also help customer IT team to prevent and address incidents proactively.

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Drive Worker Productivity

Worker productivity in the new way normal is directly impacted by the added complexity of device, bandwidth. Insights into device performance (CPU, Network, Hard Drive, Memory, Location etc) and detailed event data, provides insights into how to improve worker productivity.

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Create a Comprehensive Device Strategy

Vue Administrators have the ability to fill the visibility gaps created by the new way of working. It also helps to bring in transparency and create a remote end user device experience monitoring strategy be it a centralized, decentralized
or federated IT Model.

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Vue End User Device Health & Analytics

Chief employee experience officer (CEXO) can use Sapience Vue to get digital insights into end user experience enabling them to monitor, observe, analyze and get insights into interactions between remote workforce, IT vendors and their devices. Operations module provides a single real-time view of custom configured business Key Performance Indicators (KPIs) and display the operational and business performance of their fleet of devices.

Lens with lightweight instrumentation of devices, provides datasets that address the goal of optimizing the operational experience and behavior of a digital devices. This also directly helps IT teams in reducing number of tickets and the need for live agents.

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