Outsourcing Governance

Maximize outsourcing value. Minimize costs.

Companies spend billions of dollars every year on outsourced services—but as spending has gone up, the perceived value of outsourcing has gone down. Companies are becoming less satisfied with their outsourced teams, citing a lack of innovation and a reactive, rather than proactive, response to problems. It can be difficult to manage employees who are thousands of miles away, and with no visibility into daily operations, and a lack of alignment between client and outsourced vendor goals, it’s easy to see why so many companies aren’t getting the results they want from outsourced teams.

Another problem with outsourcing governance is a lack of trust and accountability. Most contingent workforce management solutions rely on an honor system, with vendors self-reporting hours and data about their work/capacity utilizations. Clients often question the accuracy of the information they receive from vendors. Sapience for vendor management provides real-time visibility into daily work, bringing unprecedented transparency and accountability to outsourcing arrangements—and enabling smart enterprises to maximize potential. We can also greatly reduce software costs, with built-in IT asset management tools. Improve your contingent workforce management with Sapience.

61

of customers are unhappy with their IT outsourcing providers.1

36

of customers said their outsourcing initiatives were “very effective” in reducing costs, according to a recent KPMG study. 2

46

of companies found outsourced providers to be reactive rather than proactive in solving problems. 3

  • 1Source: “Everest Group PEAK Matrix™ for SCM Service Providers.” Everest Group Research, 2017,
    https://s3.amazonaws.com/assets.accenture.com/PDF/Everest-Group-PEAK-Matrix-SCM-Focus-Accenture-2017.pdf
  • 2Source: “State of the outsourcing, shared services, and operations industry 2017,” KPMG, HfS Research, 2017.
  • 3Source: “Deloitte’s 2016 Global Outsourcing Survey.” Deloitte, May 2016,
    https://www2.deloitte.com/content/dam/Deloitte/nl/Documents/operations/deloitte-nl-s&o-global-outsourcing-survey.pdf
Automate reporting and data capture

Spend less time entering data, and more time producing results. Sapience for outsourcing governance eliminates the need for manual reports and timesheets, streamlining project management and freeing up time for more productive tasks. It easily integrates with time and attendance management systems, project management tools, CRMs and other enterprise tools, tracking employee work activity in the background and capturing data automatically.

See and understand work patterns by teams

With Sapience’s vendor management solution, it has never been simpler to see how employees use their time, and how teams are progressing toward goals. No more waiting for weekly or monthly reports. Meaningful reports, insights and alerts are now all available at all times—you will know where things are with just a glance.

Get data that matters

The quality of your performance reviews depends on the quality of your data. Give vendor management and outsourcing governance teams the data they need to set clear, meaningful and measurable goal. Our vendor management solution generates reports in real time, providing company leaders with accurate, actionable information to improve workload management.

Drive vendor performance with ongoing feedback

Continuous review and feedback are at the heart of performance improvement. Sapience for contingent workforce management leads to engaging conversations with vendors about their performance and goals, for better collaboration backed by measurable data.

Set new SLAs and metrics to auto-manage engagement

Why pay for time when you’re really seeking results? Create value-driven service level agreements (SLAs) and metrics based on accurate data. Replace manual employee engagement programs with automated employee productivity analysis. Then, track progress toward goals on an ongoing basis. When outsourced teams’ goals are aligned with yours, engagement rises naturally.

Create an agile governance process

Sapience outsourcing governance solution makes it easy to manage outsourced teams. Automating timesheets, reporting and data collection frees up time formerly spent on manual tasks, and allows outsourcing governance teams to focus on goals and improving employee engagement instead.

Talk to an Outsourcing Governance solution expert. Contact Us Today