Companies spend billions of dollars every year on outsourced services—but as spending has gone up, the perceived value of outsourcing has gone down. Companies are becoming less satisfied with their outsourced teams, citing a lack of innovation and a reactive, rather than proactive, response to problems. It can be difficult to manage employees who are thousands of miles away, and with no visibility into daily operations, and a lack of alignment between client and outsourced vendor goals, it’s easy to see why so many companies aren’t getting the results they want from outsourced teams.
Another problem with outsourcing governance is a lack of trust and accountability. Most contingent workforce management solutions rely on an honor system, with vendors self-reporting hours and data about their work/capacity utilizations. Clients often question the accuracy of the information they receive from vendors. Sapience for vendor management provides real-time visibility into daily work, bringing unprecedented transparency and accountability to outsourcing arrangements—and enabling smart enterprises to maximize potential. We can also greatly reduce software costs, with built-in IT asset management tools. Improve your contingent workforce management with Sapience.
of customers are unhappy with their IT outsourcing providers.1
of customers said their outsourcing initiatives were “very effective” in reducing costs, according to a recent KPMG study. 2
of companies found outsourced providers to be reactive rather than proactive in solving problems. 3
Spend less time entering data, and more time producing results. Sapience for outsourcing governance eliminates the need for manual reports and timesheets, streamlining project management and freeing up time for more productive tasks. It easily integrates with time and attendance management systems, project management tools, CRMs and other enterprise tools, tracking employee work activity in the background and capturing data automatically.
With Sapience’s vendor management solution, it has never been simpler to see how employees use their time, and how teams are progressing toward goals. No more waiting for weekly or monthly reports. Meaningful reports, insights and alerts are now all available at all times—you will know where things are with just a glance.
The quality of your performance reviews depends on the quality of your data. Give vendor management and outsourcing governance teams the data they need to set clear, meaningful and measurable goal. Our vendor management solution generates reports in real time, providing company leaders with accurate, actionable information to improve workload management.
Continuous review and feedback are at the heart of performance improvement. Sapience for contingent workforce management leads to engaging conversations with vendors about their performance and goals, for better collaboration backed by measurable data.
Why pay for time when you’re really seeking results? Create value-driven service level agreements (SLAs) and metrics based on accurate data. Replace manual employee engagement programs with automated employee productivity analysis. Then, track progress toward goals on an ongoing basis. When outsourced teams’ goals are aligned with yours, engagement rises naturally.
Sapience outsourcing governance solution makes it easy to manage outsourced teams. Automating timesheets, reporting and data collection frees up time formerly spent on manual tasks, and allows outsourcing governance teams to focus on goals and improving employee engagement instead.
As a global financial services company with more than $20 billion in revenue, our client was experienced in generating value—but when it came to their IT outsourcing arrangements, they weren’t sure they were getting the best deal.
In the Knowledge Process Outsourcing (KPO) world, competition is increasing. Customers are beginning to demand higher quality and increased value. Our client, a trusted IT outsourcing partner for organizations located around the world, had reached a plateau in productivity. They turned to Sapience to improve their value proposition to customers, increase productivity and gain a competitive edge.
A globally recognized IT outsourcing and consulting giant, our client is among India’s top 5 IT companies. However, for the past three years, they were experiencing a steady revenue decline. The IT firm consulted Sapience to help increase productivity with employee productivity analysis, lower operating costs, and increase profitability.
Our client, a very large and successful IT outsourcing provider, has operations in over 40 countries, with nearly 8,000 employees—but despite high company growth, employee productivity was shrinking. Facing customer demands for stiffer SLAs and increased pressure on billing rates in a highly competitive market, our client needed a vendor management software solution that could improve productivity from their teams, while continuing to provide the highest quality service.
Our client, a leading regional bank, wanted to assess the productivity and efficiency of its IT outsourcing partners using Sapience vendor management software. In order to be successful, they understood the need to ensure they are getting the best return on their IT outsourcing investment. What we found surprised them.
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