Telecommuting and productivity – a manager’s nightmare
Blog | 08.22.2014

Telecommuting and productivity – a manager’s nightmare?

Between 2005 to 2012 telecommuting has risen by 79%. Almost 3.3 million which is 2.6% of the US employee workforce is currently working remotely. This clearly indicates that the concepts of the prototypical workplace is changing.

While companies such as Yahoo and HP have debated the efficacy of telecommuting, it has been seen that eventually almost all organizations realize its benefits such as savings on office space and access to a much larger talent pool. It is perhaps because of this that 2014 saw a greater increase in the number of companies offering telecommuting than those offering other benefits.

The main issue that organizations face with their remote workforce is how to manage and monitor them. Unfortunately, most companies try to manage their remote workers exactly how they would manage their employees in office and this doesn’t work. With the rise in technology, telecommuting and managing telecommuters has become much easier. However, how can one justify the effectiveness of a telecommuting program? While there are a number of things a company can do, it is best to first assess the key productivity denominators that work for the organization. A few parameters that organizations that support remote working should look at while determining employee productivity are:

  • Quality of work
  • Ability to meet deadlines
  • Quantity of work completed
  • Customer satisfaction

Organizations can use these parameters objectively gauge the productivity of remote employees. Using a productivity monitoring tool can also help managers assign work, decide timelines, monitor progress and stay on top of deadlines. It also helps the remote employee track the time spent doing actual work against time spent on personal activities. How would you monitor productivity of your remote employees?

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