Productivity Improvement | 12.18.2013

In All Fairness

As I sat impatiently in the clinic awaiting my turn, I was visibly cringing at the thought of the needle that was about to prick me to draw out my blood.

Well yes, I’m a big girl alright, but blood tests still have a very unsettling effect on me. This particular one was a part of the medical examination I was required to undergo as part of my health insurance approval. I’ll spare you the details of the novice attendant’s shaky hand as she stuck the needle into me. Let’s just say I got over with it and received a report pronouncing me a hale and hearty person. Consequentially, I got a good health cover requiring me to pay a reasonable premium amount to cover the minimal risk I posed to the insurance company. This is a classic example of how measurement is the key to arrive at a fair decision.

In fact, every gain entails accurate measurement. The progress of students is defined by how well they perform in examinations. Price of commodities is justified by their quality and service they provide. Similarly, across organizations, greater the experience and qualifications of employees, higher are the salaries they demand. But when the employers express an interest to measure productivity, why do frowns and creases crop up in our minds?

Let us look at a scenario and try to understand how one can benefit from employee productivity measurement. Anuj is part of a 12-people product development team. He works within the time frame of 9-7 because he has other commitments to meet as opposed to some team members who can stretch their work time by an hour or two. Anuj knows that he has limited time to tackle a mountain of tasks so very judiciously spends time on breaks etc and as a result gets his deliverables right. Very often than not, the ‘time-stretchers’ tend to over-do their breaks, personal browsing etc. This happens owing to their prevailing sense of relaxedness on the work-time front. Because they stay until late in office they believe that they are working when in reality, they are not. As a result, they end up defaulting on their timelines. Cumulatively, the verdict is that the team has not met its targets.

But should Anuj suffer because of this? Obviously not, because he has done complete justice to his job. However, a fair assessment of Anuj’s time and efforts is possible only if there is an effective way to measure them. At the same time, it is very essential to rectify the working patterns of the other team members if the deliverables are to be met as per expectations. This time and efforts data is critical to every organization but inadvertently and unfortunately remains hidden.

Today, organizations across the globe are becoming increasingly cognizant about this issue in wake of the cutthroat competitive environment. As they look for solutions that would re-define their employee productivity and efficiency initiatives, Sapience emerges as a compelling answer with a promise of 20% productivity gain. Acting on the simple principle of listing everything about people at work and at the same time, protecting individual privacy, Sapience provides detailed reports, both at individual as well as team level.

In all fairness, Sapience is a friend who will speak for your efforts and at the same time gently correct you if it sees you going out of track.