Meeting the Challenges of New Sea-Changes in Outsourcing: Tips to Overhaul Your Outsourcing Governance Program

Automation is changing the face of outsourcing. Demand for low-skilled jobs in offshore BPO companies is declining, while demand for higher skilled workers that can manage and add value to business functions is rapidly increasing. Today’s new wave of outsourcing opportunities entail the application of human decision-making and critical thinking for complex processes