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Watch to discover:
- The role of analytics in tackling today’s macro talent challenges.
- How to align productivity or cost-saving measures for captive or outsourced centers.
- The value in utilizing work patterns and growth trends to strengthen partner relations.
- Leveraging facts to understand day-to-day work performance and emerging capacity challenges.
Help your SSO/GBO reach new heights with Workforce Analytics
Brad Killinger, Sapience CEO and Stephen Sharlow, Vice President Global Shared Services at Brinks dive into a meaningful exploration of how they’ve learned that workforce decisions require deeper insights to create harmony across some of the more complex back-office services to drive operational efficiencies and better capacity optimization outcomes.