Drive Growth and Efficiency

Brad Killinger, Sapience CEO and Stephen Sharlow, Vice President Global Shared Services at Brinks dive into a meaningful exploration of how they’ve learned that workforce decisions require deeper insights to create harmony across some of the more complex back-office services to drive operational efficiencies and better capacity optimization outcomes.

Watch to discover:
• The role of analytics in tackling today’s macro talent challenges.
• How to align productivity or cost-saving measures for captive or outsourced centers.
• The value in utilizing work patterns and growth trends to strengthen partner relations.
• Leveraging facts to understand day-to-day work performance and emerging capacity challenges.