There is a huge disconnect between many top enterprises and their outsourcing services providers. How do we begin to fill in the gap between expectations and deliverables? This whitepaper highlights typical problems in managing outsourcing engagements and introduces the concept of co-management and automating governance for better alignment and success.
With this, we can begin to unravel the “black box” of outsourcing for increased visibility and profitability.
in the global outsourcing market in 2017
of those surveyed by KPMG said their outsourcing initiatives were “very effective”
of customers focused on digital capabilities were unhappy with their outsourcing providers
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