Transforming Outsourcing Governance

Case Study

A global financial services company was facing challenges in the lack of visibility into vendor team operations and the predictability of vendor effort outcome. These lead to surprises in the cost and deliverables.

They deployed Sapience to benchmark their vendors and to gain insight to support vendor management teams.


saved within first 6 months of Sapience deployment


increased in daily work effort from vendor teams


the overhead of managing the engagement

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