Improving Productivity at a Fast Growing KPO

Case Study

The work output of a trusted outsourcing partner for media outlets had reached a plateau and they felt that the only way to increase their output was by increasing their head-count.

The company deployed Sapience to increase their visibility into work effort and discovered better ways to optimize team utilization without bringing on more people.


hours reached in daily productive hours from existing team


reduction in communication overload to help teams stay focused


hours gap between top 20% and last 20% of performers

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