BPO Transforms to More Profitable SLA-based Model

Case Study

A large UK-based business process outsourcing company with over 8,000 employees was facing challenges with their teams’ productivity and saw a need for visibility into actual team effort data.

They deployed Sapience and discovered factual work patterns to lead their teams to better performance.

Download the case study to learn more.


improvement in productivity


minutes a day of increased work effort for each employee


months of deployment for ROI

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