BPO Transforms to More Profitable SLA-based Model

Case Study

A large UK-based business process outsourcing company with over 8,000 employees was facing challenges with their teams’ productivity and saw a need for visibility into actual team effort data.

They deployed Sapience and discovered factual work patterns to lead their teams to better performance.

Download the case study to learn more.

30%

improvement in productivity

35+

minutes a day of increased work effort for each employee

3

months of deployment for ROI

Related Resources

Infographics | 05.30.2019

What banning work-from-home is really costing your company

Process Optimization | 05.30.2019

Sapience Analytics aims to drive productivity with workforce analytics

Infographics | 05.30.2019

Quality of bad data and cost of bad data

Curious about what Sapience can do for you?