Customer Success Manager - Sapience
Join our team as

Customer Success Manager

Remote

Requirements

  • 3 to 5 years experience
  • 4 yr or advanced College degree
  • Location: Remote

Job Description

This position provides business support for customers during their deployment and adoption of the product. Collaboration with Customers as well as key internal stakeholders including Support, Product Management and Engineering is critical to success. Requires experience delivering enterprise software deployment projects and/or related technology solutions. Will report to Senior Vice President – Customer Success.

Technical Competencies

  • Product Knowledge
  • Microsoft Collaboration Suite
  • Project Management
  • BI and data analytics
  • Project Management or Business Analysis

Behavioral Skills

  • Excellent written and verbal communication and listening skills
  • Excellent presentation and training skills
  • Analytical and research skills
  • Managing customer expectations
  • Excellent project coordination skills
  • Persuasive/ negotiation skills

Your Responsibilities

  • Provide technical and business support related activities for customer pilots, deployments and custom development/configurations for customers
  • Assess customer requirements and provide input to customer on enabling Sapience within their infrastructure
  • Support the Sales team during the sales process as needed
  • Coordinate with customer support and engineering teams for critical issues
  • Design solutions for integrating the product with the customer’s network and infrastructure
  • Support Customer Reporting configuration and enablement using Sisense

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