Automate Outsourcing Governance to Drive Competitive Advantage

Thought paper

Large corporations have been using outsourcing as a business transformation tool for decades. Although the service delivery is transferred to the vendor, the accountability remains with the client organization to ensure risks are managed, and the promised value is delivered. This is where Outsourcing Governance teams come into the picture.

12-15%

inefficient productivity norms

5-7%

suboptimal delivery structure

5-7%

skewed onshore/offshore mix

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